Condura After-Service Page - Condura Philippines l Pinoy’s Best Home Appliances Partner

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Refrigerator
Services

Need help with your fridge? Our expert technicians specialize in repairing and maintaining your fridge using genuine parts and equipment.

Air Conditioning Services 

Book a reliable technician to install, repair, or maintain your air conditioner with just a few clicks. 

Washing Machine and Other Appliances
Services

Our skilled technicians are here to keep your household running smoothly.  Rest assured that we wil provide expert care as fast as we can. 

Frequently Asked Questions

Is Condura's repair service guaranteed?

Condura Service Technicians are trained to provide you with high quality standards of workmanship for repair service, maintenance and support.

Who are the experts?

Condura has in-house technical officers who are trained to install, repair, and maintain our appliances.

How can I reschedule or cancel my appointment?

To reschedule or cancel your appointment, call us at 02 – 8863 – 5555 or login to your Condura Afterservice account. Go to the 'escalation' tab to manage your appointment.

What if my appliance needs replacement parts?

Condura replacement parts are available locally in our parts hubs and service centers. If your appliance requires replacement parts, schedule a service at Condura afterservice or call us at 02 – 8863 – 5555. We'll direct you to the nearest service center where you can purchase the needed spare parts.

Where does Condura Service operate?

Condura has more than 300 Authorized Service Centers nationwide. Call us at 02 – 8863 – 5555 to get additional information on the service centers available within your area.

How long does a repair take?

Repair times vary based on the complexity of the unit's issue. Normally, a checkup takes 2 days, minor parts replacement takes 3 to 5 days, and major repairs need up to 7 to 10 days.

Which appliances can you repair?

Condura offers repair services for refrigerators, air conditioners, and washing machines. Meanwhile, defective small appliances under warranty are replaced.

What fees will I be paying for repairs?

For out-of-warranty products, there's a minimum P500 checkup fee. Product repairs that are within the warranty period are free of charge.

Replacement parts are free of charge during the system warranty from 1 up to 3 years depending on model and for the compressor from 5 to 10 years depending on the model.  Warranty for plastic parts and accessories vary depending on model . Please consult your manual for the warranty coverage.

Reviews

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GEMMA MAYUYO

I'm satisfied with the costumer service staffs the way they tackled my questions and inquiries and to the technician from the time he pulled out my chest freezer up to the time he returned it to my house from service center. He explained all and well to me from smallest to the biggest details, what to expect including the 3mos warranty repair. So keep it up CONDURA!! God bless you all!

ANTHONY MARCELINO

CDI was very professional in dealing with their customers. They were fast and reliable. Excellent service!

ERYN VICENCIO

Everyone was very helpful and made sure that our concern was well understood. We’re assisted and update all throughout the process which made us very satisfied with the support.

ELENA GONZALES

Very professional the way he talk to us, explain clearly how to handle and use the units properly,arrived on time he promised, and at the same time very cool to talk not suplado.

GRACIANO RODOLFO ANTONIS JR

I was satisfied with the service of condura.thank you for quick response about my concern. Good job continue quality service to the customers.