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Cancellation, Refund, Return and Warranty Policy
Cancellation Policy. We only allow cancellation within 24 hours upon order. Otherwise, we will process your order accordingly. Order cancellation will not be allowed once we have already processed your orders. This is to prevent any delays in shipment and fraud transaction.
Return and Refund Policy.
1.Replacement or return of products due to a change of mind is not allowed. Only defective products can be replaced or returned. If the product is deemed defective, kindly send an email to CDI at customercare@condura.com or call CDI’s customer care hotline at 8863-5555 and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
2.Returns or refunds will only be allowed if the product is proven to be: defective, the wrong size, the wrong item, missing accessories, or damaged.
3.Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable.
4.For approved refunds without the actual product, refund payment to the customer shall be made within 30 days from approval.
5.For refund requests with the actual product, CDI will notify you of the status of the refund within a reasonable time after the product has been pulled out for inspection.
Warranty Policy.
Concepcion Durables, Inc. (CDI) warrants the purchaser that all CONDURA PRODUCTS will be free from defective material and workmanship and agrees to repair or, at its discretion, replace any defective material with a new or equivalent part through any of its Authorized Service Centers only if found to be manufacturer’s defect and in accordance with the terms of this warranty, subject to the following conditions:
WARRANTY PERIOD (from the date of original purchase). There will be corresponding charges for labor and replacement parts after the warranty period.