Frequently Asked Questions

• Is Condura a local or an international brand?

  Condura is a Philippine company, founded by Jose N. Concepcion Sr. Condura aims to equip every home and business with the best solutions that enable them to realize their life’s aspirations and propel them to even bigger pag-asenso dreams.

• I have a defective Condura product but currently cannot visit a physical service center. Do you have a virtual customer service to assist?

  Yes, we have a virtual customer service ready to assist you right away. Just to go our website: www.condura.com Click the Services, under that you can choose videochat or book a service

• How long should I wait before I plug in my newly delivered ref?

  Let it rest for 3 to 4 hours before plugging in. Set the temperature to coldest and allow the refrigerator to cool for 3 hours before loading food and beverages.

• My ref cabinet is hot. Is it normal?

  YES. Hot surface on ref cabinet is due to the condenser coil embedded inside. When refrigerator is in “Cooling Cycle” refrigerant or “freon” passes through the condenser tubing which makes the cabinet “hot.

• Is it normal to hear hissing sound like a flowing water every time I close the fridge door?

  YES. It is the sound of the refrigerant absorbing the “hot air” that goes inside the refrigerator every time you open the fridge door.

• Where is Condura ref made?

  Condura Ref is locally-made here in our local plant in Cabuyao, Laguna, Philippines.

• Can you recommend a ref for me?

  You can check these articles that we made for you to be able to decide the best ref for you:
  https://condura.com/blogs/all-features/best-refrigerator-recommendations-filipino-families
  https://condura.com/blogs/all-features/pros-and-cons-of-bottom-freezer-refrigerator

• How many hours can I use my ref after delivery?

  Wait at least three to four hours before plugging-in your refrigerator.

• How do I set up the right temperature for my ref?

  Setting 1-2: For storing MINIMAL amount of food/drinks.
  Setting 3-4: For storing MODERATE amount of food/drinks.
  Setting 5 (coldest): For storing LARGE amount of food/drinks and for faster freezing.
  NOTE: Applicable for direct cool models only
  

• How many hours before the ice is made?

  Without door opening and the temperature is set to coldest, it will take about 24 hours for the water to solidify.

• There is an unsual sound in my ref. What to do?

  Please note that these may be normal sounds that indicate that your ref is working properly.
  1. ""Sizzling Sound"" - This indicates the refrigerant passing through the freezer compartment.
  2. ""Ticking Sound"" - This indicates the thermostat control is turning on and off.
  3. ""Humming Sound"" - This is the sound of the working motor.
  4. “Gurgling / water droplets sound” – This is the vacuum sound effect during opening/closing of door.
  Thank you!

• There is an ice formation at the back of my ref

  Ice formation on ref back wall is normal, that is what we call "Cold wall design" it is the cooling source of ref section.
  The ice melts away when the desired temperature is achieved. It is best to always set the temperature control knob properly to avoid excessive ice build-up.
  It is also important to defrost when needed.
  NOTE: Applicable in Two Door direct cool models only

• Why is my ref cabinet hot?

  Hot surface on ref cabinet is normal during ""cooling cycle"" it is because of the refrigerant passing thru the system. Once desired temperature is achieved, compressor will shut off and the heat on ref cabinet will start to subside. It is part of ref’s normal cooling cycle and there's nothing to worry about. Thank you!

• What is the proper way of storing items in the ref?

  Kapag maglalagay ng food items sa ref, siguraduhing may cover ang food container para mapanatili ang freshness nito at hindi matuluan ng tubig.
  Hugasan at patuyuin muna ang mga prutas at gulay bago ilagay sa vegetable bin para mas tumagal ang freshness.
  Palamigin muna ng bahagya ang mga lutong ulam bago ilagay sa ref para maiwasan ang pagkasira o pagkapanis nito.

• Ref door and cabinet is having moist

  Ang pag mo-moist ng cabinet o pintuan ay nangyayari kapag mataas ang humidity o hamog ng hangin kadalasan kapag malamig ang panahon.
  Kapag tumama sa cabinet ang hangin na may "water content" magpapawis ito.
  I-check din kung ang temperature control ay naka set ayon sa laman ng ref. It is also recommended that the temperature be set lower during cold weather.
  Check if the ref and freezer doors are tightly shut.
  The sweat look like condensation on the window of an air-conditioned room on a rainy day.
  

• My ref is automatically defrosting/turning off

  Ang ref ay may tinatawag na cut-in at cut-off cycle. Kapag na naabot na ang desired temperature ang compressor ay titigil sa pag andar o cut-off
  Kapag nagbago ang temperature o lamig sa loob ng ref, halimbawa nagbukas ka ng pinto o naglagay na panibagong food item, mag-uumpisa uli na umandar ang compressor o cut-in

• Every when and what is the proper way of defrosting my ref?

  Defrost your REF every 2 weeks or if the ice is already 1/4 inch thick.
  
  Manual defrosting:
  
  Step 1: Set the temperature control knob to "OFF" then unplug refrigerator.
  Step 2: Remove ref contents - including racks and shelves.
  Step 3: Leave the freezer and ref door open until ice has melted.
  Step 4: Clean inner walls of the ref and freezer with damp cloth.
  Step 5: Wipe rubber gasket, ref and freezer doors and cabinet with cloth.
  Step 6: Empty and clean drain pan.
  Step 7: Plug refrigerator. Set temperature control knob to "5/Coldest"
  Step 8: Return food and beverage items after 1 hour. Re-adjust temperature control knob to its proper setting based on ref contents.
  
  Semi-automatic defrosting:
  
  Step 1: Without turning off the temperature control knob and unplugging the ref, press the one touch defrost button.
  Step 2: Remove ref contents - including rack and shelves (for washing) EXCEPT the "CHILL TRAY" (that's where the water goes)
  Step 3: (Optional) Leave freezer door open and ref door open until ice has melted.
  Step 4: Clean inner walls of the ref and freezer with damp cloth.
  Step 5: Wipe rubber gasket, ref and freezer door and cabinet with dry cloth
  Step 6: Empty and clean chiller
  Step 7: Set temperature control knob to "coldest". Ref automatically turns on when the defrost button pops up
  Step 8: Return food and beverage items after 1 hour. Re-adjust temperature control knob to its proper setting based on ref contents.
  

• How much is the electric consumption for a ref?

  Energy consumption (kw/h) X Energy rate
  ex. 40 kw/h X 12.00 (Meralco rate) = 480.00
  Please take note that consumption varies depending on the actual usage (commercial or household) and frequent door opening.
  https://www.omnicalculator.com/everyday-life/electricity-cost

• Why is my ref deadset/not functioning?

  Check if the power cord is properly plugged.
  Check if temperature control knob is in "OFF" position
  

• What AVR specs is best for ref?

  500watts with 3 to 5 amps capacity. Servo motor.
  NOTE: Applicable for inverter models only
  

• Do I need to use AVR for my ref?

  If you are experiencing frequent power interruption sa area, it is advisable to use AVR.
  If not, no need to use AVR since Condura ref has a motor protector.