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Frequently Asked Questions

• How is the installation process of your front load washing machine?

  Our installation is free of charge. It includes basic accessories such as supply hose, transport hole plug, at drain hose support. Other accessories like faucet and additional host is available with additional charge, ka-Lokal.

• Is Condura a local or an international brand?

  Condura is a Philippine company, founded by Jose N. Concepcion Sr.
  
  Condura aims to equip every home and business with the best solutions that enable them to realize their life’s aspirations and propel them to even bigger pag-asenso dreams.

• I have a defective Condura product but currently cannot visit a physical service center. Do you have a virtual customer service to assist?

  Yes, we have a virtual customer service ready to assist you right away.
  
  Just to go our website: www.condura.com
  
  Click the Services, under that you can choose videochat or book a service

• Why is my aircon freezing?

  It can be any of the following:
  -lack of refrigerant
  -lack of air flow to the evaporator coils
  
  Best to have a professional service technician to check on your unit

• How to know the right aircon for me?

  You can check our short AC beginner's buyer's guide here: https://condura.com/blogs/all-features/beginners-guide-in-buying-an-air-conditioner

• How long should I wait before I plug in my newly delivered ref?

  Let it rest for 3 to 4 hours before plugging in. Set the temperature to coldest and allow the refrigerator to cool for 3 hours before loading food and beverages.

• Is it normal to hear hissing sound like a flowing water every time I close the fridge door?

  YES. It is the sound of the refrigerant absorbing the hot air that goes inside the refrigerator every time you open the fridge door.

• Where is Condura ref made?

  Condura refrigerators like the Negosyo Pro Inverter Refrigerator, Negosyo Pro Upright Freezers and Storage+ No Frost Refrigerators are locally made here in our local plant in Cabuyao, Laguna.

• Is Condura Inverter Ref cost-efficient?

  With the Inverter Refrigerators, you can save as much as 50% on energy consumption vs non-inverter models depending on the size and type of refrigerator. You can check the specific refrigerator product pages for the EEF and energy consumption cost per day.

• Can you recommend a ref for me?

  You can check these articles that we made for you to be able to decide the best ref for you:
  
  https://condura.com/blogs/all-features/best-refrigerator-recommendations-filipino-families
  
  https://condura.com/blogs/all-features/pros-and-cons-of-bottom-freezer-refrigerator

• How many hours can I use my ref after delivery?

  Wait at least three to four hours before plugging-in your refrigerator.

• How do I set up the right temperature for my ref?

  Setting 1-2: For storing MINIMAL amount of food/drinks. Setting 3-4: For storing MODERATE amount of food/drinks. Setting 5 (coldest): For storing LARGE amount of food/drinks and for faster freezing. NOTE: Applicable for direct cool models only

• How many hours before the ice is made?

  Without door opening and the temperature is set to coldest, it will take about 24 hours for the water to solidify.

• There is an unsual sound in my ref. What to do?

  Please note that these may be normal sounds that indicate that your ref is working properly.
  
  1. Sizzling Sound - This indicates the refrigerant passing through the freezer compartment.
  
  2. Ticking Sound - This indicates the thermostat control is turning on and off.
  
  3. Humming Sound - This is the sound of the working motor.
  
  4. Gurgling / water droplets sound – This is the vacuum sound effect during opening/closing of door. Thank you!

• There is an ice formation at the back of my ref

  Ice formation on ref back wall is normal, that is what we call Cold wall design it is the cooling source of ref section. The ice melts away when the desired temperature is achieved. It is best to always set the temperature control knob properly to avoid excessive ice build-up. It is also important to defrost when needed.
  
  NOTE: Applicable in Two Door direct cool models only

• Why is my ref cabinet hot?

  Hot surface on ref cabinet is normal during cooling cycle it is because of the refrigerant passing thru the system. Once desired temperature is achieved, compressor will shut off and the heat on ref cabinet will start to subside. It is part of ref’s normal cooling cycle and there's nothing to worry about. Thank you!

• What is the proper way of storing items in the ref?

  When placing food items in the refrigerator, make sure the food containers are covered to maintain their freshness and prevent water from dripping on them. Wash and dry fruits and vegetables before putting them in the vegetable bin to keep them fresh longer. Let cooked dishes cool slightly before placing them in the refrigerator to avoid spoilage.

• Ref door and cabinet is having moist

  Ang pag mo-moist ng cabinet o pintuan ay nangyayari kapag mataas ang humidity o hamog ng hangin kadalasan kapag malamig ang panahon. Kapag tumama sa cabinet ang hangin na may water content magpapawis ito. I-check din kung ang temperature control ay naka set ayon sa laman ng ref. It is also recommended that the temperature be set lower during cold weather. Check if the ref and freezer doors are tightly shut. The sweat look like condensation on the window of an air-conditioned room on a rainy day.

• My ref is automatically defrosting/turning off

  The refrigerator has what is called a cut-in and cut-off cycle. When the desired temperature is reached, the compressor will stop running, or cut-off. If the temperature or coldness inside the refrigerator changes, for example, when you open the door or add new food items, the compressor will start running again, or cut-in.

• Every when and what is the proper way of defrosting my ref?

  Defrost your REF every 2 weeks or if the ice is already 1/4 inch thick.
  
  Manual defrosting:
  Step 1: Set the temperature control knob to OFF then unplug refrigerator.
  Step 2: Remove ref contents - including racks and shelves.
  Step 3: Leave the freezer and ref door open until ice has melted.
  Step 4: Clean inner walls of the ref and freezer with damp cloth.
  Step 5: Wipe rubber gasket, ref and freezer doors and cabinet with cloth.
  Step 6: Empty and clean drain pan.
  Step 7: Plug refrigerator. Set temperature control knob to 5/Coldest
  Step 8: Return food and beverage items after 1 hour. Re-adjust temperature control knob to its proper setting based on ref contents.
  
  Semi-automatic defrosting:
  Step 1: Without turning off the temperature control knob and unplugging the ref, press the one touch defrost button.
  Step 2: Remove ref contents - including rack and shelves (for washing) EXCEPT the CHILL TRAY (that's where the water goes)
  Step 3: (Optional) Leave freezer door open and ref door open until ice has melted.
  Step 4: Clean inner walls of the ref and freezer with damp cloth.
  Step 5: Wipe rubber gasket, ref and freezer door and cabinet with dry cloth
  Step 6: Empty and clean chiller
  Step 7: Set temperature control knob to coldest. Ref automatically turns on when the defrost button pops up
  Step 8: Return food and beverage items after 1 hour. Re-adjust temperature control knob to its proper setting based on ref contents.

• How much is the electric consumption for a ref?

  Energy consumption (kw/h) X Energy rate = Electricity Consumption
  
  Example:
  40 kw/h X 12.00 (Meralco rate) = 480.00
  
  Please take note that consumption varies depending on the actual usage (commercial or household) and frequent door opening. https://www.omnicalculator.com/everyday-life/electricity-cost

• Why is my ref deadset/not functioning?

  Check if the power cord is properly plugged.
  Check if temperature control knob is in "OFF" position
  

• What AVR specs is best for ref?

  500watts with 3 to 5 amps capacity. Servo motor.
  
  NOTE: Applicable for inverter models only

• Do I need to use AVR for my ref?

  If you are experiencing frequent power interruption sa area, it is advisable to use AVR.
  
  If not, no need to use AVR since Condura ref has a motor protector.
  

• What is the best feature of Aqua Care Twin Tub Washer?

  The Condura Aqua Care Twin Tub Washer is available in etiehr 6.5kg or 8.5kg. It is also semi-automatic, rust-proof, has a big spinner that will help you dry clothes in an instant

• What is the difference between drying and spinning function?

  For Front-load washer-dryer (combo-models), we have 3 levels of drying depending on your need: -extra dry (100% dry) -normal -gentle dry
  
  For twin-tubs, top loads, and frontload washer -we just have the spinning function that reduces additional drying time for clothes when hanging outside.

• Is direct type or belt drive is installed top load at front load washing machines?

  Our front load washing machine has belt-type drive installed in each unit.
  
  Our top load washing machine has either direct type or belt-type drive installed depending on the model.

• Do you have a water dispenser?

  Yes, we have! And before getting one, you might want to read through this content we made that's all about water dispensers:
  
  https://condura.com/blogs/all-features/water-dispenser-buying-tips

• What are the sizes of your microwave oven?

  We have 20L and 30L size for our microwave. If you can't still decide what's the most suitable microwave oven for you, let us help you with that, ka-Lokal. Check out these articles we made:
  
  https://condura.com/blogs/all-features/best-microwave-oven-philippines
  
  https://condura.com/blogs/alaga/looking-for-a-new-microwave-read-on-to-find-the-one-the-fits-your-personality
  
  https://condura.com/blogs/diskarte/3-reasons-why-microwave-is-essential-for-every-home

• What other things can I do with my handblender?

  Level up your cooking and food trip, ka-Lokal! Check out these helpful contents and discover wonders you can create with your Condura hand blender:
  
  https://condura.com/blogs/diskarte/how-to-level-up-your-cooking-routine-with-a-hand-blender
  
  https://condura.com/blogs/diskarte/hand-blender-recipes-at-home-for-your-cozy-netflix-party
  
  

• What are the basic parts of a gas cooker?

  The basic parts of a gas cookers are: Gas burners, pan support, glass lid, burners knobs, oven and grill burner knob, oven light, and electric lighter

• How Long is Condura's Warranty Period?

  Condura Warranty Period will depend on the product and model. Condura Negosyo Pro Refrigerator has 10 year warranty period on its compressor. You may check the warranty period on its compressor. You may check the warranty period for each product on the specifications warranty section of the product pages.